Example projects

A few ways forward.

From scattered job updates to a customer portal. See how a business problem becomes a focused first release.

Illustrative scopes, not completed client engagements. The outcomes below are measures to agree and track, not achieved results.

Concept scheduling board with assigned jobs and an accounting handoff.
Scheduling and dispatch interface study · illustrative

Illustrative · Service business

Scheduling and dispatch.

Problem
Jobs live in spreadsheets, technicians get updates by text, and the office re-enters completed work for invoicing.
First release
A shared dispatch board, mobile job updates, and an agreed accounting connection.
Decisions
Which accounting system, who approves completed work, and whether field staff need offline access.

Measure: office time per job and duplicate entries.

Application audit diagram: map the application, find gaps, and agree prioritized repairs and acceptance tests.
Application audit workflow · illustrative

Illustrative · Application rescue

A prototype ready for its next stage.

Problem
A membership application needs its permissions, billing flow, and operational behavior reviewed before launch.
First step
An audit with reproducible findings, priorities, and a repair or rebuild recommendation.
Decisions
Which parts to retain, the access rules to enforce, and the launch acceptance tests.

Measure: agreed security and workflow tests passing.

Concept customer portal with an order overview and a three-stage order status tracker.
Customer portal interface study · illustrative

Illustrative · Distribution

Order updates without the phone queue.

Problem
Customers call for order status because the information is only available in an internal system.
First release
A customer portal with order history and status, connected through an approved integration.
Decisions
Available system interfaces, data freshness, and which records each customer may see.

Measure: status enquiries and customer adoption.

Define success before writing code.

A useful project brief records the current process, the proposed change, and how you will compare the result. We agree those measures during discovery, alongside the technical acceptance criteria.

Which workflow would you improve first?

Bring an example of the task, the people involved, and the systems it touches.

Discuss your project